Yes! The security of you and our members is our top priority. You will be required to pass an authentication process for first-time enrollment, during which you will select a PIN. This PIN will be used for your future phone calls to verify your identity and ensure only authorized users can access your account.
If you forget your PIN, you can reset it by following the authentication process again. The FAIRWINDS Virtual Assistant uses advanced security protocols and encryption to protect your information, making it safe to handle sensitive data.
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