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Some members have reported receiving phone calls that appear to be coming from FAIRWINDS’ official phone number and posing as a crewmember from the fraud department. These fraudsters may say there’s suspicious activity on your account and ask for sensitive information.

Remember:

• We will never ask for your full card number (or even the last 8),

  PIN, or online banking credentials over the phone.

• We will never ask for your online banking multifactor code.

• Use strong, unique passwords for online banking and email accounts. Update them regularly with strong, unique combinations for each account and avoid reusing old passwords.

Your safety is our priority. If you receive a suspicious text message, phone call, or email, contact FAIRWINDS Member Services at (800) 443-6887 to validate to report the communication you received.