Contact Us
Our team is dedicated to providing you with the assistance you need. Whatever your needs may be, we're here to help and support you in any way we can. Please don't hesitate to reach out to us.
Phone Support
Member Services (24/7)
(407) 277-5045 or +1 (800) 443-6887
FAIRWINDS Virtual Assistant (24/7)
(407) 277-5045 or +1 (800) 443-6887
With our FAIRWINDS Virtual Assistant, you can check your account balance, transfer funds, or make a loan payment and ask questions without waiting for an agent! Visit our FAIRWINDS Virtual Assistant page for more information.
Business Services
Business Loans
(407) 306-6042 or +1 (888) 413-0271
Business Account Transactions
(407) 277-5045 or +1 (800) 443-6887
Hours
Monday — Friday
9:00 a.m. — 5:00 p.m. EST
Collections
(407) 306-6010 or +1 (800) 542-6530
Hours
Monday — Friday
8:00 a.m. — 6:00 p.m. EST
Saturday
8:00 a.m. — 1:00 p.m. EST
Consumer Loans
Existing Loan Account Services
(407) 277-5045 or +1 (800) 443-6887
New Applications (24/7)
(407) 306-6041 or (888) 413-0652
Hours
Monday — Friday
8:00 a.m. — 6:00 p.m. EST
Saturday
9:00 a.m. — 1:00 p.m. EST
Insurance Services
Hours
Monday — Friday
8:00 a.m. — 6:00 p.m. EST
Mortgage Services
Existing Mortgage Account Services
(407) 277-5045 or +1 (800) 443-6887
New Mortgage Applications (24/7)
(407) 206-8125 or +1 (888) 413-0672
Fax
Real Estate Written Requests
You may also send us a qualified written request, request for information, or error resolution request. Under the Real Estate Settlement Procedures Act, this is a written correspondence (other than notice on your payment coupon or other payment medium supplied by us) regarding the servicing of your loan, which includes your name, account number, and the reason(s) you think your account is in error or sufficient detail regarding the information you are seeking.
Any of the above-mentioned requests you wish to submit must be sent to:
FAIRWINDS Credit Union Real Estate Servicing Department 3087 N. Alafaya Trail Orlando, FL 32826
Hours
Monday — Friday
8:00 a.m. — 6:00 p.m. EST
Saturday
9:00 a.m. — 1:00 p.m. EST
Wealth Management
(407) 282-6039 or +1 (888) 626-0495
Hours
Monday — Friday
9:00 a.m. — 5:00 p.m. EST
Contact through Secure Email
Through FAIRWINDS Online
Log in to FAIRWINDS Online
Select Support in the upper right-hand corner and choose Secure Message
Using the Mobile App
Open the FAIRWINDS Mobile App
Select the More screen
Choose Secure Message.
Chat with Support
Through FAIRWINDS Online
Log in to FAIRWINDS Online
Select Support in the upper right-hand corner and choose Secure Chat
Using the Mobile App
Open the FAIRWINDS Mobile App
Select the More screen
Choose Secure Chat.