Contact Us

Our team is dedicated to providing you with the assistance you need. Whatever your needs may be, we're here to help and support you in any way we can. Please don't hesitate to reach out to us.

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Phone Support

Member Services (24/7)

(407) 277-5045 or +1 (800) 443-6887

FAIRWINDS Virtual Assistant (24/7)

(407) 277-5045 or +1 (800) 443-6887

With our FAIRWINDS Virtual Assistant, you can check your account balance, transfer funds, or make a loan payment and ask questions without waiting for an agent! Visit our FAIRWINDS Virtual Assistant page for more information.


Business Services

Business Loans

(407) 306-6042 or +1 (888) 413-0271

Business Account Transactions

(407) 277-5045 or +1 (800) 443-6887

Hours

Monday — Friday

9:00 a.m. — 5:00 p.m. EST


Collections

(407) 306-6010 or +1 (800) 542-6530

Hours

Monday — Friday

8:00 a.m. — 6:00 p.m. EST

Saturday

8:00 a.m. — 1:00 p.m. EST


Consumer Loans

Existing Loan Account Services

(407) 277-5045 or +1 (800) 443-6887

New Applications (24/7)

(407) 306-6041 or (888) 413-0652

Hours

Monday — Friday

8:00 a.m. — 6:00 p.m. EST

Saturday

9:00 a.m. — 1:00 p.m. EST


Insurance Services

(407) 306-6044

Hours

Monday — Friday

8:00 a.m. — 6:00 p.m. EST


Mortgage Services

Existing Mortgage Account Services

(407) 277-5045 or +1 (800) 443-6887

New Mortgage Applications (24/7)

(407) 206-8125 or +1 (888) 413-0672

Fax

(407) 514-3004

Real Estate Written Requests

You may also send us a qualified written request, request for information, or error resolution request. Under the Real Estate Settlement Procedures Act, this is a written correspondence (other than notice on your payment coupon or other payment medium supplied by us) regarding the servicing of your loan, which includes your name, account number, and the reason(s) you think your account is in error or sufficient detail regarding the information you are seeking.

Any of the above-mentioned requests you wish to submit must be sent to:

FAIRWINDS Credit Union Real Estate Servicing Department 3087 N. Alafaya Trail Orlando, FL 32826

Hours

Monday — Friday

8:00 a.m. — 6:00 p.m. EST

Saturday

9:00 a.m. — 1:00 p.m. EST


Wealth Management

(407) 282-6039 or +1 (888) 626-0495

Hours

Monday — Friday

9:00 a.m. — 5:00 p.m. EST

Contact through Secure Email

Through FAIRWINDS Online

  1. Log in to FAIRWINDS Online

  2. Select Support in the upper right-hand corner and choose Secure Message

Using the Mobile App

  1. Open the FAIRWINDS Mobile App

  2. Select the More screen

  3. Choose Secure Message.

Chat with Support

Through FAIRWINDS Online

  1. Log in to FAIRWINDS Online

  2. Select Support in the upper right-hand corner and choose Secure Chat

Using the Mobile App

  1. Open the FAIRWINDS Mobile App

  2. Select the More screen

  3. Choose Secure Chat.